GENERAL INFORMATION

MEMBERSHIP INFORMATION

Spring Term: January to April

Summer Term: May to August

Autumn Term: September to December

*      Membership is valid for three consecutive terms commencing
        the term in which you apply.
**    Adult Membership is for individuals or families - covers
       yourself, spouse, and unlimited number of children under the
       age of 18 and, your domestic helper(s).
***  Youth Membership is for children under the age of 18.

MEMBERSHIP APPLICATION

1. To apply for membership, please complete the Membership
    Application Form.
2.  Membership Application Forms may be acquired:
     -       Online at the ESMD website (esmd@ywca.org.hk) 
     -     From the front desk, 3/F, 1 MacDonnell Road, Central, 
           Hong Kong 
3.   Submit completed Membership Application Forms with 
     cheque payment payable to "HK-YWCA" to the above
     address. 
4.  Member's online login and password will be emailed to
      you after the application is confirmed.  Current members 
      can enjoy online enrollment with their login.  Please 
      provide the accurate email address and remember to
      inform our office of any changes                                            

IMPORTANT: Membership fees are non refundable under
any circumstances.

Children must meet the minimum age requirement for
each enrolled course.  We reserve the right for proof of
ages. It is the parent’s responsibility to enrol their
children in the correct age group.  Cancellation will be
made if this requirement is not met which will not be
refundable, transferable or creditable at whatever
circumstances.  

ENROLMENT PROCEDURES 
Online Enrolment

1. Only current members have access to online enrolment.
2. Member’s online login and password will be emailed to 
    the member after membership application is confirmed.
3. Members should not disclose their password to others. 
    HK-YWCA is not responsible for any misuse of
    membership due to members disclosing their own
    password.
4. Once you are logged-in, select the course you wish to
     enroll at. Click enroll button and select the member you
     are enrolling for. Next, proceed to your "Shopping Cart"
     and pay for the amount using your VIsa or Mastercard. 
     A receipt number will be generated if the payment has 
     gone through successfully.  Please print it our or mark
     it down for you own reference.
5. Online enrolment is not applicable once your 
    membership has lapsed.

In Person Or By Post:
1.    To enrol in courses please complete a Course
        Application Form.
2.    Course Application Forms may be acquired:
     - Online at the ESMD website (www.esmdywca.org.hk)
     - From the front desk, 3/F, 1 MacDonnellRoad, Central,
       Hong Kong
3.    Applications are only confirmed when supported by
       correct payment.
4.    Please carefully complete the Course Application
        Form correctly, including the course code, date and
        course fee. Inaccurate information on forms may 
        lead to incorrect enrolments and may halt enrolment
        entirely for which HK-YWCA will not be responsible.
5.    If applying for courses as a non-member or applying
        for a guest please make sure to include the correct
        non-member course fee.
6.    Submit completed Course Application Forms with
        payment to the office.
7.    We operate on a “first come, first served” basis and 
        all applications will only be processed if accompanied
        by correct payment.
8.    Course applications can be submitted together with a
        Membership Application Form.
9.    You will receive email confirmation of course enrolment. 
        Please provide the accurate email address and
        remember to inform our boffice of any changes.
10. Partial enrollment is not permitted at whatever
       circumstances except for selected courses
       approved by HK-YWCA.

IMPORTANT:
- Course reminders are not issued before the start of a
   course. Please note course dates and times.
- It is recommended that course applications are made 
  AT LEAST 5 WORKING DAYS prior to course 
  commencement.

NON-MEMBERS AND GUESTS
1. Non-members and guests are welcome to enroll on 
    all activities. Non-member fees apply.
2. Non-members and guests are not eligible for the 
    benefits and discounts offered through membership
    with the ‘Y’.
3. Non-members and guests automatically agree to 
    abide by the Terms & Conditions and to observe the
    Policies and Procedures of the HK-YWCA.

 PAYMENT METHODS
1. By online payment (Visa or Master Card only): Online
    course enrolment is only accessible to current members.
    It provides members with convenience when enroling for
    courses. Upon joining the membership, you will receive
    online login details by email. You can use your personal
    login and password to enrol the courses online.
2. By cash: 
    Please pay in cash at the front desk.  Please do not send
    cash by mail. HK-YWCA will not be responsible for loss of 
    cash payments sent by mail.
3. By EPS: Please pay by EPS at the 3/F front desk. EPS 
    payment is acceptable for fees over HK$100.
4. By credit card in person (Visa or Master Card): Credit
    Card payment is acceptable for fees over HK$200. We will
    not accept credit card payment over the phone.

NOTE: For email, mail and fax credit card payments, please
submit your application supplemented by a credit card
authorization form during working hours for same day 
processing. Otherwise it will be processed on next working
day.

5. By cheque: Please make crossed cheques payable to
"HKYWCA".  Cheques with incorrect details will not be
accepted. 
*   Please confirm exact amount with Customer Service in
     case of any doubt. 

NOTE: For activities or courses starting in 3 days, at time of
payment NO cheques will be accepted.  Please pay by cash
or credit card.

CANCELLATIONS

1. To cancel out of a course please complete a Cancellation 
     Form.
2. Cancellations Forms may be acquired:
 *  Online at the ESMD website (www.esmdywca.org.hk)
 *  From the front office, 3/F, 1 MacDonnell Road, Central,
     Hong Kong
3. Cancellations are allowed up to 10 days before the
     start of a course in which a refund, transfer or credit will be
     given. There is a HK$150 handling fee for each course
     cancellation.  
4. Cancellations made by participants less than 10 days
     before a course starts or after a course has commenced
     are not allowed, transferable or creditable at whatever
     circumstances.
5. Substitutes are not accepted if attendees are unable to
    attend a course due to personal reasons.
6. If a teacher cancels a course or session, a make-up
    date will be arranged.  Participant unable to attend this
    new date must inform the office before this new date so
    that a credit or refund can be issued. Otherwise, it will
    be considered as a "no show" and payment will be 
    forfeited.
7. For courses cancelled by HK-YWCA, a cancellation letter
     will be emailed detailing your options to keep the credit
     in your account for future uses, transfer fees to another
     course, accept a refund or donate the money to the
     HK-YWCA for its charitable services.
8. Absence in the class due to whatever circumstances is
    automatically considered as a "no show". A make-up
    class or refund will not be arranged.
9. If class is cancelled due to bad weather or government 
    recommendations, make-up courses or sessions will
    not be arranged. Please note refunds or course credits
    will not be issued.

IMPORTANT: The HK-YWCA reserves the right to cancel 
any course.

TRANSFERS, CREDITS AND REFUNDS
1.   Upon a course cancellation (either by HK-YWCA or
       yourself if applicable) you can request to keep the
       credit in your account for future uses, transfer fees to
       another course, accept a refund or donate the money
       to the HK-YWCA for its charitable services.
2.   Transfer and credits can be used to pay for a course/s
       in full or as part-payment.
3.   Course transfer request due to personal reasons is
       not permitted once the course commences.
4.   Credits expire after 2 terms. You can claim your credit
       as a refund or put it towards other courses within the
       valid period. Otherwise it will be forfeited and donated
       to the HK-YWCA. Please use up credits at your earliest
       chance.
5.   Refund will not be automatically processed for courses 
      cancelled by HK-YWCA (see#1)
6.   Refunds are issued by cash for payments made by cash
      or EPS.
7.   Refunds are issued by cheque for payments made by
       cheque or cash.
8.   Refund cheques are issued to the original payee.
9.   Refund cheques are valid for six months once issued
      and will not be re-issued if they expire.
10. Payment made by credit card (either online or in person)
       is only refunded to the original card.
11. All refunds take approximately 4-6 weeks to process.

IMPORTANT: If there is any conflict between the Terms &
Conditions listed on course application forms, website and
course booklet, the course booklet shall prevail.

GENERAL INFORMATION

Typhoons and Rainstorm Arrangements

In the event of a rainstorm or tropical cyclone warning enforce
by the Hong Kong Observatory, please click here to view
arrangements.

COURSE ADMINISTRATION

Course Schedule

1. Unless otherwise stated, all courses are held at the HK-YWCA
     Headquarters, 1 MacDonnell Road, Central, Hong Kong
2. For courses held off-site, 'Where to Meet' details will be emailed 
    to all attendees at least three days before the course starts.  If you
    have not been notified please contact the office.
3. For courses held off-site, teachers will wait for late comers no more 
    than 10 minutes before starting the class.  Please inform the office
    or the teacher directly if you're running late or unable to attend.
4. HK-YWCA will make every effort to ensure courses are run as
    scheduled (with the same teacher and classroom).  However,
    HK-YWCA reserves the right to cancel, reschedule any courses or
    change the room location if necessary.

Photography/Copyright

1. Videotaping, audiotaping, photography or any type of recording is
     prohibited during any course activity, except with the permission of 
     HK-YWCA and/or teacher.
2. HK-YWCA reserves the right to use photos, videos and/or sound
    recordings of participants taken during courses without limitation or
    reservation in future promotions and advertisements, without
    compensation.
3. Course handouts and details discussed in class are for private use 
    only.

Safety

1. HK-YWCA will take all necessary precautions to ensure a safe
    learning environment.  Course participation for both indoor and
    outdoor activities is at attendee's own risk.  The HK-YWCA will not be
    liable for any accident, loss or injury sustained during a class. Please
    be considerate and stay at home if you are sick or not feeling well. 
    For all hikes please note difficulty rating provided.
2. Participants are responsible for informing the office and the teacher
    of any allergies or injuries before a course commences.
3. It is required that all parents or guardians of children less than 11 
    years remain on the premises while the children are participating in 
    a course even if the adult is not required to be in the classroom.

Note: For any courses/excursions held outside Hong Kong, we strongly
recommend all participants to take out travel insurances.  The HK-YWCA
will not be liable or responsible for any accidents, loss or injury
sustained in these courses.

PERSONAL DATA
1. Personal data of participants will only be used for purposes relating to
    enrollment, statistical analysis, emergency contact, and ancillary 
    purposes of HK-YWCA.
2. Teachers are not to solicit cusiness directly from members and
     members are not obligated to provide teachers with their personal
     information.
3. Members are required to inform HK-YWCA of any changes of 
    personal information as soon as possible.

FACILITIES

Car Parking
1. Parking is available at the YWCA Headquarters on 1 MacDonnell
    road.  Access is via the first side street off MacDonnell road 
    (next to Coda Plaza).  Parking is open from 8am - 11pm every day.
    Parking rates are:
    Members:$11 an hour for the first 3 hours. 
    $22 for each subsequent hour or part thereof. 
    Non-members: $22 an hour.
2. To validate your parking ticket, either present your membership
     card to the parking attendant or recieve a stamp at the front desk.

Notice Board and Displays

1. The notice board and displays contain information on events
     around town, non-profit organisations, and good/services that
     can benefit our members.
2. Domestic helpers are encouraged to post information of their
    services and availability.
3. All notices should be given to the front desk to be stamped and
    dated.

Fitness Room/Gym (6th floor)

1. Available for members only, the cost is HK$40 per session per 
    head or $300 a month per head and is payable at the front desk. 
    The opening hours of the fitness room are: Monday to Sunday 
    and Public Holidays: 9:00am - 9:00pm
2. For the enjoyment of all members, the facilities are divided into 
    session times. Operating hours may be subjected to change
    without prior notice.

Swimming Pool (6th Floor)
1. The 12-metre outdoor heated swimming pool is open to all 'Y' 
    members.  The cost is HK$40 per session per head or $150
    for five (5) preferential tickets per head and is payable at the
    front desk.  The pool opening hours are: Monday to Sunday
    and Public Holidays: 7:15am to 8:45pm. 
2. Children under 3 years old are admitted free.
3. Children less than 12 years old must be accompanied by
     an adult.
4. For the enjoyment of all members, the facilities are divided
    into session times. Ooperating hours may be subjected to
    change without prior notice.

Shower and Changing Facilities
Shower and changing facilities are located on the 6/F.  You
can also use the toilets on the 3/F to change.

Baby Equipment Rental

1. HK-YWCA has a small range of baby equipment for rent. 
    Please contact the office for availability.
2. Reservations can be made in advance.  Rental fees are 
    $30 a day for each item. A HK$500 deposit is required on
    each item. Revised fees will be effective from 1st April 2013.
- Play pen
- Car Seats
- High Chair
- Stroller
- Infant rocking chair
- Carrier baby backpack
3. Members should inspect the item at the time of rental and
    inform front desk if not in good condition.  The HK-YWCA is
    not liable for any accident or injury occured during rental
    period.
4. Payment for baby equipment and deposit can only be made
    in cash. No refunds will be made once reservation have
    been confirmed.
5. For lost baby equipment, payment deposit of HK$500 will 
    be forfeited.

Second-hand Books & Magazines
1. Second-hand books are available on the bookshelves on 
    the 3/F for HK$20 a book.
2. Donations are greatly appreciated.  Drop offs are accepted
    at the front desk during opening hours.

Location
Transportation options:
1. Catch the Public bus number 12A, which departs from the
    Admiralty Bus Depot (opposite Pacific Place) located on 
    Tamar Street (Lippo Centre side). It takes approximately
    5 - 10 minutes.
2. Take green mini bus 1A from Hong Kong Station Bus
    Terminus (Under Four Seasons Hotel Hong Kong and IFC 2).
    It takes approximately 5 - 10 minutes.
3. Otherwise a taxi will cost about HK$30 from the Central area.